Returns and refunds

Pre-launch policy draft: have this reviewed for your operating state and replace the bracketed contact details before accepting orders.

Return window

Contact [support email] within [14 days] of delivery before sending an item back. Items must be unworn, unused, and returned with original packaging.

Hygiene and final-sale items

Determine and clearly list any lawful hygiene exceptions for pierced earrings and any final-sale products before launch. Defective, damaged, or incorrectly shipped products must still be handled in accordance with applicable consumer law.

Refund timing

Approved refunds are issued to the original payment method after inspection. Original and return shipping treatment should be confirmed in the final policy.